Refund policy

Last updated: May 2026

At Mirth & Mettle, every piece is made by hand and chosen with care. We want you to love what arrives at your door. If something isn't right, please read the policy below — we'll do our best to make it right.

Return window

You may request an exchange or return within 48 hours of receiving your order.

In case of an exchange or return, only the shipping fees will be deducted.

The item must be returned in its original condition. The courier will inspect the item upon collection to ensure it matches the delivered product and is in the same condition as received.

Once the returned item is received and approved, the refund will be processed immediately via Instapay or mobile wallet transfer.

📌 Order inspection is available before acceptance if the inspection service is requested in advance during order confirmation.

Conditions for return

To be eligible for a return, items must be:

Unworn, unwashed, and unused
In their original packaging with all tags attached
In the same condition you received them

Items that cannot be returned

For hygiene and the nature of handcrafted goods, the following are final sale:

Pierced earrings
Custom or personalized pieces
Items marked "Final Sale" or "Last Chance"
Gift cards

Damaged or defective items

If your order arrives damaged or defective, please contact us within 48 hours of delivery at support@mirthnmettle.com with your order number and clear photos of the issue. We will arrange a free replacement or full refund.

How to start a return

Email support@mirthnmettle.com within 14 days of delivery, including your order number and the reason for return.
We'll reply within 1–2 business days with return instructions and the return address.
Ship the item back to us using a trackable courier. The customer is responsible for return shipping costs unless the item was damaged or sent in error.
Once we receive and inspect your return, we'll email you to confirm.

Refunds

After we approve your return, refunds are processed within 7–14 business days to your original payment method. For Cash on Delivery orders, refunds are issued via bank transfer or store credit (your choice).

Original shipping fees are non-refundable, except where the return is due to our error or a defective item.

Exchanges

If you'd like a different size, color, or piece, the fastest way is to return the original item for a refund and place a new order.

Sale and discounted items

Items purchased on sale or with a discount code are eligible for return only if specifically stated on the product page; otherwise, they are exchange or store credit only.