Privacy policy

Last updated: May 2026

At Mirth & Mettle, we take your privacy seriously. This Privacy Policy explains what personal information we collect when you visit mirthnmettle.com, how we use it, and the choices you have. By using our website, you agree to the practices described below.

1. Who we are

Mirth & Mettle is a small handcrafted-jewelry and scarves boutique based in the Arab Republic of Egypt. References to "we", "us", and "our" in this Policy refer to Mirth & Mettle.

2. Information we collect

Contact details — name, shipping address, billing address, phone number, email address.
Order details — items you view, add to cart, and purchase; order history; gift messages.
Payment information — handled by our payment providers (e.g. Paymob, Fawry, or Cash on Delivery). We do not store full card numbers on our servers.
Account information — if you choose to create an account, your login email and any preferences you save.
Device and usage information — IP address, browser type, pages viewed, and similar information collected automatically through cookies and analytics tools.

3. How we use your information

To process and deliver your orders, including arranging shipping and handling returns.
To contact you about your order, respond to questions, and provide customer support.
To send marketing emails or messages, only if you have opted in. You can unsubscribe at any time.
To improve our website, products, and customer experience.
To detect and prevent fraud, and to comply with our legal obligations.

4. Who we share information with

We share your information only with parties who help us run our business:

Shipping couriers — to deliver your order. They receive your name, address, and phone number.
Payment processors — to authorize and settle online payments. They receive the data needed to process your payment.
Shopify — the platform that powers our store. Shopify processes order and account data on our behalf. Learn more at shopify.com/legal/privacy.
Service providers — analytics, marketing, and customer-support tools, only as needed.
Authorities — when required by Egyptian law or to protect our legal rights.

We do not sell your personal information.

5. Cookies

We use cookies and similar technologies to keep your cart, remember your language preference, measure site performance, and (with your consent where required) personalize content and ads. You can disable cookies in your browser settings, but some parts of the site may not work as expected.

6. Your choices and rights

You have the right to:

Access the personal information we hold about you.
Request that we correct inaccurate information.
Request deletion of your account and personal data, subject to legal record-keeping requirements.
Opt out of marketing emails using the unsubscribe link in any message.

To exercise any of these rights, email us at support@mirthnmettle.com. We will respond within 30 days.

7. Data retention

We retain order information for as long as needed to fulfill the order, support returns, and meet legal, tax, and accounting obligations under Egyptian law. Marketing data is retained until you unsubscribe or ask us to delete it.

8. Children

Our website is not directed to children under 18. We do not knowingly collect personal information from anyone under 18.

9. International transfers

Some of our service providers (including Shopify) operate outside Egypt. When your data is transferred internationally, we rely on the protections those providers offer under their own privacy frameworks.